Refund policy

At Paw Threads, we take great pride in creating personalized, custom made pieces crafted specifically for you. Because each item is made to order, we are unable to accept returns or exchanges once an order has been placed.

Please carefully review all order details before completing your purchase, including embroidery design, sizing, and color selections. To ensure everything is exactly how you want it. If you have any questions or need assistance, we encourage you to contact us prior to placing your order. We're happy to help!

If you receive an item that is defective, damaged, or if the wrong item was shipped, please contact us immediately at Support@pawthreads.shop. We will promptly review the issue and work with you to make it right.

When reaching out, please include clear photos of the item and packaging so we can resolve the matter as efficiently as possible.

We truly appreciate your support and are committed to ensuring every customer has a positive experience with Paw Threads. Thank you for supporting our small business! 🐾✨