Simply visit the product page, choose your preferred size and color, and upload a clear photo of your pet. Once your order is placed, we’ll begin creating your custom embroidery design. If needed, we’ll send a preview for approval before moving into production.

For the best embroidery results, we recommend:

• A clear, high-resolution photo
• Good lighting (natural daylight works best)
• A front-facing angle
• Minimal shadows on the face

The clearer the photo, the more detailed and accurate the embroidery will be.

Yes! Your satisfaction matters to us. We offer revisions during the design stage to ensure you love the final look before embroidery begins. Once the design is approved and production starts, changes cannot be made.

Absolutely! For sweatshirts, we can embroider up to 3 pet portraits for the best visual balance.

For smaller items, we typically recommend one portrait for optimal detail. If you have a special request, feel free to contact us at:

Support@pawthreads.shop

We’re happy to help!

Because every item is custom-made specifically for you, we do not accept returns or exchanges.

However, if your item arrives damaged, defective, or if we made an error with your order, please contact us within 48 hours of delivery at:

Support@pawthreads.shop

Please include clear photos of the item and packaging so we can resolve the issue quickly.

🧵 Production Time: 3–5 business days

🚚 Shipping Time: 5–8 business days (Free standard shipping to Canada & the U.S.)

Estimated total delivery time: 8–13 business days

You will receive tracking information once your order ships.